Booking terms

1. Contract and minimum age

The provider is IASEARCH SL. The booking holder confirms they are at least 18, can contract and may provide the other occupants’ details. A booking is formed only when Stripe confirms full payment and the system assigns a confirmed reference.

2. Occupancy and duration

The booking covers only the confirmed property, dates and guests. One or two people may stay; maximum commercial capacity is two, including children and overnight visitors. Every occupant must be identified and registered, and at least one must be verified as aged 18 or over. The stay is temporary and tourist-only and ends on the agreed departure date without renewal, assignment or subletting.

3. Price and payment

The full displayed amount is paid through Stripe. Utilities and advertised mandatory services are included. No later card charge is made without a valid legal basis and authorisation. Invoices are available on request.

4. Guest cancellation

The standard rate is fully refundable until 23:59 Spanish mainland time three calendar days before arrival. Later cancellation, no-show and early departure are non-refundable unless mandatory law or proven force majeure applies.

5. Date changes and provider cancellation

Date changes require written confirmation, availability and any price difference. The earlier cancellation deadline based on the original or new arrival applies. If the provider cancels for a reason attributable to it, statutory refunds and compensation under Andalusian tourism law apply.

6. Identity and access

All occupants must provide legally required traveller details. Optional Didit biometric verification requires explicit consent; a manual alternative must be arranged before lockbox instructions are released. The exact address, key and access code are confidential.

7. Keys, damage and breach

The physical key must be returned to the lockbox. Actual documented replacement or locksmith costs may be claimed, up to an indicative €250. No general deposit is taken. Damage is notified with evidence and collected through a separate payment request or lawful claim, not an automatic reuse of the Stripe card.

Serious breaches involving occupancy, identity, parties, nuisance, unlawful activity, assignment or safety may end the stay through lawful procedures. Remaining after departure creates no residential tenancy or extension.

8. Support, complaints and withdrawal

Contact [email protected]. Confirmed guests receive a private 24-hour operational telephone number. Official complaint forms are available. The general 14-day withdrawal right does not apply to accommodation booked for specified dates, without affecting the offered cancellation policy.